999a99 Privacy Policy
Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict data protection practices.
999a99 ("we", "us", or "platform") places the highest importance on the privacy of our valued users in Bangladesh. This Privacy Policy ("Policy") describes what personal information is collected when you use the 999a99 website (https://999a99.cam), how it is used, under what circumstances it may be shared with third parties, and what rights you have over your information.
This policy is linked to our Terms and Conditions and Responsible Gaming policy. You are encouraged to read this document carefully before continuing to use any 999a99 services.
Information Collection
999a99 collects two types of information from users: (a) information provided directly by the user, and (b) information collected automatically while using the platform.
1.1 Registration and Account Information
When you create an account or log in to 999a99, the following information may be collected:
- Full name (Bengali or English)
- Date of birth (for age verification — only for those aged 21 or above)
- Email address
- Mobile number
- Preferred payment method (bKash, Nagad, Rocket, or Upay account details)
- Password (stored in encrypted form, never in plain text)
1.2 Financial Transaction Information
Financial information is processed during deposits and withdrawals. This includes transaction amount, date, and method. However, full payment card or bank account details are not stored on our servers — these are handled directly through secure payment gateways.
1.3 Automatically Collected Information
When you browse 999a99, the following information may be collected automatically:
- IP address and approximate location
- Browser type and version
- Operating system
- Referral URL (the page you came from)
- Time spent on the platform and pages visited
- Device type (desktop, mobile, or tablet)
1.4 KYC Verification Information
Identity verification may be requested in certain situations to meet regulatory requirements and prevent fraud. In such cases, you may be asked to provide a copy of your National ID (NID) or passport.
Purpose of Information Use
999a99 uses collected information only for legitimate and transparent purposes. No information is used unnecessarily or against the interests of users.
- Account Management: To keep your account active, secure your login, and facilitate password recovery.
- Financial Transaction Processing: To smoothly complete deposits and withdrawals through bKash, Nagad, Rocket, and Upay.
- Customer Support: To resolve issues and answer user inquiries through 24/7 live chat support.
- Fraud Prevention: To conduct security analysis to prevent illegal activity, money laundering, and account hacking.
- Responsible Gaming Assurance: To monitor user playing patterns, identify signs of problematic gambling, and activate responsible gaming tools when needed.
- Legal Compliance: To comply with applicable laws and regulations and respond to lawful requests from authorities.
- Service Improvement: To analyze platform performance and further improve the user experience.
- Bonuses and Promotions: To correctly apply eligible bonuses to your account and send promotional offers (if you have given consent).
We never sell your information to third parties for marketing purposes without your explicit consent.
Information Storage and Security
3.1 Security Measures
999a99 uses industry-standard technical measures to protect users' personal information. These include:
- SSL/TLS encryption — all your data transmissions on the website are encrypted.
- Password hashing — your password is never stored in plain text.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability testing.
- Two-Factor Authentication facility.
3.2 Retention Period
Your information is retained for as long as your account is active. Even after account closure, certain information may need to be retained for a specified period for legal, regulatory, and financial record-keeping purposes.
3.3 Steps in Case of a Data Breach
If a data breach is detected, we will promptly conduct an investigation and affected users will be notified in a timely manner where necessary. Relevant authorities will also be informed based on the severity of the issue.
Cookies and Tracking Technologies
999a99 uses cookies and similar tracking technologies to keep the website functional and to improve your experience.
4.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and operating the platform's basic functions. These cannot be disabled, as the site will not work properly without them.
- Analytical Cookies: Help improve the site by analyzing which pages users visit most, how long they stay, and similar patterns.
- Functionality Cookies: Used to remember your language preferences, login details, and provide a personalized experience.
4.2 Cookie Controls
You can control or disable cookies through your browser settings. However, disabling essential cookies may disrupt some important platform functions.
Sharing Information with Third Parties
999a99 does not sell your personal information or transfer it to third parties for self-interested purposes. However, limited information may be shared in the following circumstances:
- Payment Processors: Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete transactions. These partnerships operate under secure agreements.
- Game Software Providers: Game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may access necessary data to keep game services running smoothly.
- Legal Obligations: Providing information may be our legal duty under a valid court order, government investigation, or applicable law.
- Fraud Prevention Agencies: Limited information may be shared with specialized third-party agencies to prevent illegal activity and protect platform security.
- Business Restructuring: In the event of a merger, acquisition, or legal succession involving 999a99, user information may be transferred, but you will be notified in advance.
Your information is not given to third parties for any purpose other than those stated above.
Your Rights
As a 999a99 user, you have clear rights over your own personal information. Your rights are detailed below:
6.1 Right to Access Information
You can find out at any time what information 999a99 holds about you. Contact our support team if you wish to view this information.
6.2 Right to Correct Information
If any information in your profile is incorrect or outdated, you can request a correction. Identity verification may be required to change key details such as name and mobile number.
6.3 Right to Delete Information
You can close your account and request that your personal information be deleted. Please note that some information may be required to be retained for a specific period for legal or regulatory reasons.
6.4 Right to Object to Processing
You can opt out of marketing communications and object to the processing of your information for specific purposes.
6.5 Right to Data Portability
You can request that your account information be exported in a simple, readable format.
To exercise these rights, contact our support team via 24/7 live chat or by emailing [email protected].
Protection of Minors
999a99 provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.
Age is verified at registration and additional verification documents may be requested in suspicious cases. If it is ever found that a minor has registered on our platform, their account will be closed immediately and the collected information will be deleted.
Visit our Responsible Gaming page to learn more about responsible gambling.
Policy Changes
999a99 reserves the right to review and update this privacy policy from time to time. Reasons for changes may include:
- Changes to applicable laws or regulations.
- Addition of new services or technologies to the platform.
- Improvements to security practices.
- User feedback and recommendations.
If there are any significant changes, we will send a notification to your registered email and the date of the update will be noted at the top of this page. Continued use of 999a99 after changes have been made will be considered as your acceptance of the new policy.
Previous versions of this policy may be obtained by contacting [email protected].
Contact Us
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our support team is always ready to assist you in English.
For privacy-related requests, please write "Privacy Request" in the subject line of your email so we can respond promptly.